General Returns:

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return it within 7 days of receiving it for a refund or exchange, provided the following conditions are met:  

• The item(s) must be unused, in their original condition, and in their original packaging.
• You must provide proof of purchase (order number or receipt).

Return Process:

To initiate a return, please follow these steps:

1. Contact our customer service team at info@kicheny.com with your order number and reason for return.
2. We will provide you with a return authorization and return shipping instructions.
3. Carefully package the item(s) and ship them back to us using a trackable shipping method.
4. Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, except in cases where the return is due to our error.
• Please allow 7 to 10 business days for the refund to be processed after we receive the returned item(s).

Exchanges:

• If you’d like to exchange an item, please indicate the desired replacement item when you contact our customer service team.
• Exchanges are subject to product availability.
• If the replacement item is of a higher value, you will be responsible for paying the difference.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at info@kicheny.com with photos of the damage.  
• We will arrange for a replacement or refund, including any return shipping costs.

Return Shipping:

• For general returns, you are responsible for the return shipping costs.
• For damaged or defective items, we will cover the return shipping costs.